Getting It Right When It Matters Most

Learn to get it right in your moments that matter—when the situation is complex and relational—and stakes are high. You’ve likely encountered difficult conversations and events you weren’t prepared for, when you felt: Threatened by charged emotions, change, or uncertainty Paralyzed by fear of saying (or doing) the wrong thing (again) Defeated by a relationship that seemed damaged beyond repair Confident of the results you wanted, but unclear how to get them Stalled in progress with others due to differing styles and perspectives. In an ever-changing environment, stop defaulting to reactions that hijack success. As diverse ideologies and approaches collide, learn a self-leadership framework to resolve conflict and achieve the right results—in business and life. Getting It Right When It Matters Most introduces research-backed insight and a simple model for your most complex and important situations. Apply self-awareness, learning agility, and emotional intelligence through the Self, Outlook, Action, and Reflection (S.O.A.R.) cycle. Discover: Skills to express your best Self Mindfulness practices to slow reactions, clear unconscious bias, and reset your Outlook Actions in high-stakes conversations to align goals and intentions Reflection techniques to calibrate for future success. Learn the holistic formula for getting it right. Whether your goal is to change the course of a business outcome, solve a complex problem involving others, or navigate a relationship with more clarity and productivity, Getting It Right When It Matters Most makes accessible the fewest, most important skills to SOAR.