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On the Front Line
Stephen J FrenkelMarek KorczynskiKaren A ShireMay TamEkonomi & ledarskapThe importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees...
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| ISBN | 9780801485671 |
| Språk | sv |
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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees...