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Service Management
Richard NormannEkonomi & ledarskapIn the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and co...
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| ISBN | 9780471494393 |
| Språk | sv |
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In the world of industry and management producing 'intangible products' poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and co...