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Customer Satisfaction Measurement for ISO 9000: 2000
Bill SelfGreg RocheNigel HillEkonomi & ledarskapFor the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods...
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| ISBN | 9780750655132 |
| Språk | sv |
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For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor questionnaire design, inappropriate data collection methods...